Shipping policy
This guide explains what happens between placing an order with Brightenk and receiving your package, including preparation time, shipping charges, tracking, and international delivery considerations.
Before Your Package Leaves
Paid orders normally require 1–3 business days for preparation before shipment.
This preparation period may include order confirmation, packing, and arranging the parcel for carrier collection. Weekends and public holidays are not counted as business days.
Once an order has entered the shipping network and tracking information is available, the relevant shipment details may be sent to the email address provided with the order.
Available Shipping Choices
The following shipping rates currently apply to eligible Brightenk orders:
Standard Shipping — $5.99
Standard Shipping is the regular shipping option for orders below the applicable free-shipping threshold.
Express Shipping — $15.99
Express Shipping is available as an alternative option for customers who prefer the available expedited delivery service.
Available methods can depend on the destination and will be presented during the ordering process where applicable.
Orders of $39.99or More
Brightenk provides free Standard Shipping when the pre-tax merchandise subtotal is $39.99USD or more.
For example, an eligible merchandise subtotal of $39.99or above will have the regular $5.99 Standard Shipping charge waived.
The free-shipping threshold does not apply to Express Shipping. If Express Shipping is selected, its $15.99 charge still applies.
Tracking the Journey
Where carrier tracking is available, customers can use the tracking information issued for their shipment to view available delivery updates.
Tracking events are generated by the carrier and may take some time to appear after dispatch.
Delivery dates are estimates rather than guarantees. Customs procedures, destination, transportation conditions, carrier operations, weather, seasonal parcel volumes, and other circumstances can affect transit times.
Shipping Outside the Destination Market
International shipments may be reviewed by customs authorities in the destination country or region.
Import duties, taxes, customs charges, or similar government-imposed fees may apply. Unless otherwise stated during the purchase process, such charges are the recipient's responsibility and are separate from Brightenk's shipping charges.
Customs processing can also add time to an international shipment.
Check Your Delivery Details Carefully
Customers should provide a complete and accurate shipping address when ordering, including any information reasonably required for successful delivery.
Please review the recipient name, address, postal code, and telephone number before completing the order.
If incorrect or incomplete information supplied with an order results in a failed delivery or requires the parcel to be shipped again, additional shipping costs may apply.
If you notice an address problem after ordering, contact us as soon as possible. Changes may not be possible once the parcel has already entered the shipping process.
If a Delivery Doesn't Go as Expected
A shipment may occasionally require further review—for example, if tracking has not progressed for an unusual period, a parcel arrives visibly damaged, or the contents differ from the order placed.
In these situations, email:
Include your order number and an explanation of what happened. For visible damage or an incorrect item, photographs may be useful in reviewing the issue.
The available order and shipment information will then be reviewed to determine the appropriate next steps.
Keeping This Guide Current
Shipping services, carrier availability, rates, or operational arrangements may change over time. When this information is materially updated, the current version will be published on brightenk.com.