Shipping policy

1. Order Processing Procedures

Once your payment has been successfully confirmed, our team will proceed with order verification, packaging and logistics arrangement within 1 to 3 business days. Please note that weekends and public holidays are not included within the processing timeframe. After your parcel is dispatched from our warehouse, a shipment notification email containing your official tracking details will be sent to your registered mailbox for real-time logistics tracking.

2. Global Shipping Coverage

brightenk supports international shipping covering a wide range of countries and regions around the world. During the checkout process, our system will intelligently identify your delivery location and automatically display all available and applicable shipping solutions according to your destination address.

3. Shipping Options, Rates & Free Shipping Benefits

Express Shipping

Available at a flat fee of $15.99, this priority shipping service provides accelerated logistics processing and priority transit, perfectly suited for customers who expect faster parcel delivery.

Free Shipping Qualification

We offer free standard shipping for qualified orders. When your pre-tax product subtotal reaches $40 or more, the standard shipping fee will be automatically exempted. This promotion exclusively applies to standard shipping only; express shipping service remains charged at the original $15.99 fee with no discount.

4. Delivery Time Remarks

Actual delivery duration may be affected by multiple uncontrollable factors, including destination distance, international customs clearance progress, logistics carrier operational conditions, and order volume surges during peak seasons. Therefore, we do not guarantee an exact fixed delivery date. You may track your parcel status anytime using the tracking number provided in our shipment email.

5. International Order Guidelines

All cross-border shipments are subject to the following terms, which every customer shall acknowledge and accept:
  • All import duties, customs taxes and other related clearance fees incurred during customs processing are the sole responsibility of the recipient.
  • Customers are required to submit an accurate, complete and valid delivery address, together with an active contact phone number to ensure smooth delivery.
  • Any reshipment caused by incorrect or incomplete recipient information will incur additional handling charges borne by the customer.

6. Logistics Exception Handling

Please reach out to our customer support team promptly if you encounter any delivery abnormalities, including long-term undelivered parcels after shipment, visibly damaged packages during transit, or received items that do not match your original order.
Kindly send your order number and detailed issue description to our official email: service@brightenk.com. Our team will provide professional assistance and follow-up solutions for you.

7. Policy Update Statement

We reserve the right to revise and update this shipping policy in accordance with service optimization and operational adjustments. The updated clauses will take effect immediately after being published on the official website. Your continued use of our platform services constitutes your acceptance of the latest revised policy.
Thank you for shopping with brightenk. We wish you a pleasant shopping experience!