Contact us
Should you require any assistance or have questions regarding your brightenk shopping journey, feel free to get in touch with our team. We strive to deliver responsive, professional‑grade customer support at all times.
Scenarios You May Reach Out To Us
Our customer service team is available to assist you in the situations listed below:
- Product‑related Questions: Get answers concerning product specifications, raw materials, size parameters and product applicability.
- Order‑related Assistance: Track your parcel, verify shipping updates, or submit reports for anomalies such as completed payment without generated order confirmation.
- After‑sales Support: Notify us of defective goods, wrong item deliveries or missing goods, as well as submit return and exchange applications.
- Feedback and Recommendations: Submit your thoughts regarding our product offerings, website user experience and service workflows.
Official Customer Service Email
service@brightenk.com
Our Service Promise
- Emails submitted on workdays within 9:00‑18:00 will get a reply within 2 hours.
- Messages sent out of working hours (weekends and public holidays included) will be marked as priority and replied to by 9:30 AM on the next working day.
Speed Up Your Ticket Handling
Kindly fill your email subject with Inquiry Type + Order Number. Example: Order Support - #P2025XXXX
Follow‑up Notice
If you have not obtained a satisfying solution 24 hours after sending your first email, please send a follow‑up mail. We will upgrade your case for further proper handling.