Contact us
Questions can come up before you place an order or after a package is already on its way. The information below will help you send your request with the details we need to understand it.
Not Sure What to Include?
If your question is about a product, tell us which item you are looking at and what you would like to know. Questions may relate to available specifications, dimensions, materials, compatibility, included components, or product features.
If you are contacting us about an order, include your order number whenever possible. We can review available information relating to order processing, shipment updates, delivery concerns, or other purchase-related matters.
If something is wrong with an item you received, describe what happened and identify the affected product. Photographs or other supporting information may be useful for damaged, defective, incorrect, or incomplete orders.
You are also welcome to send us general comments about products or your experience using the Brightenk website.
One Email for Customer Requests
Customer inquiries can be sent to:
To make an order-related message easier to identify, you may use a subject line such as:
Order Question – #P2025XXXX
Already Contacted Us?
If your question needs additional attention after your first message, simply reply to the same email conversation.
Keeping earlier correspondence in the thread gives us the previous details and makes it easier to understand what has already been discussed.
If you have new information—such as photographs, updated tracking information, or additional details about the product—include it in your follow-up.
Returns Have Their Own Requirements
Requests involving a return or refund are handled according to Brightenk's Returns, Exchanges & Refunds policy.
Eligible return requests should be started within 14 days after receiving the order. Contacting us about a return does not require you to send payment account information by email.
Before Sending Your Message
A few details can make an inquiry easier to review:
For an existing purchase, provide your order number. For a product question, identify the product name or relevant listing. For an item-related problem, briefly explain what occurred and include supporting information when appropriate.
Send your request to service@brightenk.com, and we will review the information provided and respond based on the nature of the inquiry.