Refund policy
Sometimes an order needs to come back. Brightenk accepts qualifying return requests under the conditions explained on this page.
Start Your Request Within 14 Days
The return request period begins when your order is delivered.
If you would like to return an eligible item, email service@brightenk.com within 14 days after receiving it. Please wait for return instructions before mailing the product.
Sending an item to an address that has not been provided or confirmed for your return may delay its processing.
Different Reasons, Different Return Conditions
Something arrived damaged or defective
Contact us if an item arrives damaged, has a functional defect, or is missing an essential component. Depending on the situation, we may ask for photographs or a short video showing the problem.
You received the wrong item or something is missing
Send us your order number and details of what you received. We will compare the information with the original order and determine the appropriate next step.
The item is materially different from its listing
If what you receive materially differs from the relevant description or specifications shown when you ordered, you can contact us for review.
You simply changed your mind
A change-of-mind return may be accepted when the product is unused and remains suitable for resale. Where applicable, please keep its original packaging, accessories, manuals, parts, and other included materials together.
Products that cannot appropriately be resold after opening for hygiene, health, or safety reasons may be excluded from change-of-mind returns. This restriction does not remove rights that may apply when an item is defective or incorrectly supplied.
Sending a Return Request
Write to:
Please provide your order number, identify the item involved, and explain why you would like to return it.
Supporting photographs or videos are useful when reporting damage, defects, missing components, or an incorrect product and may be requested when needed to understand the issue.
There is no need to email your bank, card, PayPal, or other payment account details to request a refund.
After the request has been reviewed, we will provide return instructions where a physical return is required.
Who Pays for the Return?
When the return results from a confirmed damaged, defective, incorrect, incomplete, or materially misdescribed item attributable to Brightenk, we will cover the applicable return shipping cost.
For an accepted return based on a change of mind or personal preference, return shipping is paid by the customer.
The original outbound shipping charge may be non-refundable for a change-of-mind return where permitted by applicable law.
What Happens After the Item Comes Back?
Returned merchandise will be checked against the conditions applicable to the return reason.
For a change-of-mind return, signs of use, customer-caused damage, missing components, or a condition that makes the product unsuitable for resale may affect refund eligibility where permitted by law.
Getting Your Money Back
Once a return qualifies for a refund, the applicable refund will be sent to the original payment method used for the order.
After the refund is issued, the time required for it to appear may vary depending on the payment provider, card issuer, or financial institution involved.
Need to Discuss a Return?
For questions about an existing return or a product received from Brightenk, contact:
Include the relevant order number so the purchase can be located more easily.
These return terms do not override consumer rights that apply under mandatory law.