Refund policy

At brightenk, we consistently focus on product quality and user shopping experience to deliver reliable and satisfying purchases for every customer. If your purchased items fail to meet your expectations or encounter order-related issues, you may apply for returns and refunds in strict accordance with the official policy terms below.

1. Return and Refund Qualification

We provide a 90-day valid return window starting from the date you receive your parcel. All eligible return scenarios are classified as follows:
  • Product quality problems: Including damaged items, factory defects, incomplete accessories and other quality-related abnormalities.
  • Description inconsistency: Products that have obvious and substantial differences compared with the specifications, pictures and descriptions displayed on our official website.
  • Order errors: Wrong item delivery or missing goods in your confirmed order.
  • Personal voluntary returns: Items must remain unopened, unused, fully intact with original packaging and qualify for resale.
Special Restriction Notice: Food products, intimate apparel and hygiene items are non-returnable and non-exchangeable under normal circumstances. Only defective products of the above categories support return and refund services.

2. Official Refund Application Process

To initiate a return and refund request, please submit a dedicated application email to our official customer service mailbox: service@brightenk.com. Please set your email subject in the standard format: “Refund - Order No. #XXX”.
Your application must include complete valid information: exclusive order number, available contact phone number, detailed return reason, picture or video evidence (if applicable), and corresponding payment account details.
Our professional after-sales team will review your application promptly. Once your request is approved, we will send you detailed return guidelines and operational instructions.
All return applications approved within the 90-day valid period enjoy free return shipping covered by our platform. After we receive and inspect the returned goods to confirm compliance with return standards, the refund will be processed and returned via your original payment method.

3. Key Policy Terms & Restrictions

  • All return applications must be officially submitted within 90 days after parcel receipt.
  • Items returned for personal reasons must be kept in original, unused and fully resalable condition.
  • Pure subjective dissatisfaction, including inconsistent personal expectations and minor color deviation, does not support refund or return services.
  • Returns initiated due to personal reasons will be subject to deduction of the original shipping fee.
  • We reserve the right to reject overdue return applications or non-resalable returns, or charge a 30% restocking fee for non-compliant return requests.

4. Consultation & Dispute Resolution

For any inquiries, doubts or disputes regarding return and refund services, please feel free to contact our support team via email: service@brightenk.com. We will reply and handle your issue in a timely manner. Any unresolved disputes can be submitted for third-party mediation or settled through formal legal procedures.